Shipping policy
At Love, Zero Negative, Inc., we are dedicated to delivering your home cleaning tools quickly and safely. Below you will find the full details regarding our order fulfillment, shipping costs, and delivery times.
Order Processing Time
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All orders are processed within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.
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You will receive a notification email containing your tracking details as soon as your shipment leaves our facility.
Shipping Rates & Structure
We offer simple, transparent standard shipping pricing:
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Orders under $10.00 USD: Flat shipping rate of $5.99 USD.
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Orders over $10.00 USD: FREE Standard Shipping.
| Order Total | Shipping Cost | Estimated Transit Time |
|
$0.00 – $9.99 USD |
$5.99 USD |
5 – 8 Business Days |
|
$10.00 USD and above |
FREE |
5 – 8 Business Days |
Order Tracking
Once your package is dispatched, you will receive an automated email containing a tracking number and a link to trace your delivery status. Please allow up to 24–48 hours for tracking information to register on the carrier system.
Delivery Delays & Issues
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Incorrect Addresses: Please double-check your shipping address during checkout. We are not responsible for lost packages due to inaccurate address details provided by the customer.
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Damaged Packages: If your shipment arrives noticeably damaged (e.g., cracked squeegee handle or bent bristles), please take photographs immediately and reach out to [email protected] within 48 hours of delivery so we can issue a replacement.